退换货政策 (Return Policy)
Return & Refund Policy
We want you to be completely satisfied with your purchase from [您的网站名称/公司名称]. If for any reason you are not, we offer a 30-day return policy upon receipt of the item.
1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it.
- For Premium Pu’er Tea (Consumables): Due to food safety and hygiene standards, tea products must be unopened, sealed, and in their original packaging. We cannot accept returns on opened or partially consumed tea products.
- For Ethnic Clothing: Garments must be unworn, unwashed, unaltered, and with all original tags attached.
2. Return Process To initiate a return, please contact our customer support team at [您的客服邮箱, 例如 support@yourdomain.com] within 30 days of receiving your order. Please include your order number and the reason for the return. If your return is accepted, we will provide you with the return shipping address and instructions. Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
- Defective or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- Customer Remorse/Change of Mind: If the return is due to a change of mind, the customer is responsible for paying the return shipping costs.
4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [填入天数, 例如 5-10] business days.
5. Contact Us For any return-related questions, please contact us at:
- Email: Palad@utop123.com
- Return Address: 北京京市怀柔区九渡河镇怀长路8号
退换货与退款政策
我们希望您对在 [您的网站名称/公司名称] 的购物体验感到满意。如果您因任何原因对购买的商品不满意，我们在您收到商品后提供 30 天的退换货服务。
1. 退货条件 为符合退货条件，您的商品必须保持收到时的原样：
- 古树普洱茶（消耗品）： 出于食品安全和卫生标准，茶叶产品必须未经开封、密封完好且处于原包装中。我们无法接受已开封或部分消耗的茶叶退货。
- 民族服饰： 服装必须未经穿洗、未经过修改，且保留所有原始吊牌。
2. 退货流程 如需发起退货，请在收到订单后 30 天内联系我们的客户支持团队 [您的客服邮箱]。请提供您的订单号和退货原因。退货申请通过后，我们将为您提供退货地址和指引。未提前申请而直接寄回的商品将不予受理。
3. 退货运费
- 质量问题或发错货： 如果退货是由于我们的失误（例如您收到了错误或有缺陷的商品），我们将承担退货运费。
- 个人原因退换货： 如果因改变主意等个人原因退货，退货运费需由客户自行承担。
4. 退款 一旦我们收到并检查了您的退货商品，我们将通知您退款是否获得批准。如果获得批准，退款将在 [5-10] 个工作日内自动原路退回至您的初始付款方式。
5. 联系方式 如有任何退换货问题，请联系：
- 邮箱：Palad@utop123.com
- 退货地址：北京京市怀柔区九渡河镇怀长路8号